How Vegastars Looks After Your Personal Information

Running a real-money account means we need to know who you are, how you pay and what happens in your balance. This policy walks through that information in the order you meet it: signing up, paying, getting verified, playing and, if needed, raising a concern with us or with the Australian privacy regulator.
Last updated: 24 October 2026

1. Where This Policy Applies

It covers every part of our service: the game lobby, the cashier, your account area and our support conversations, on a desktop computer or in a phone browser. It starts with your first visit and continues for as long as you hold an account with us.

2. Information at Sign-Up

Creating an account with us typically needs four things: your e-mail address, a username, a password and a phone number. Google and Telegram are, as a rule, alternative ways to register. A confirmation step for your e-mail address is usually part of opening the account. We ask for these details so that the account is clearly yours and so that we can reach you about it.

3. Information From the Cashier

Each deposit and withdrawal leaves a record: when it happened, how much was moved, which method carried it and whether it went through. Card, e-wallet and crypto payments are all recorded this way. Payouts typically travel back to the method you deposited with, which is one more reason the details of that method stay on file.

4. Information for Identity Checks

We cannot pay out to an unverified account, so verification is a fixed step with us. Your first withdrawal usually sets it in motion. For that step we normally request an identity document together with a document showing your address. Showing that the payment method is in your name typically forms part of the check. A source-of-funds review is usually added where applicable. We use these documents for the check and the security of your account and for nothing else.

5. Information From Play and Your Device

While you play, we keep track of game rounds, bonuses you take up and how far your wagering has progressed. Any limit or other control you set in your account is stored too, so that it keeps working. Your browser or device also sends technical details when our pages load, which helps them display and run correctly.

6. What We Use It For

Opening your account and keeping it secure.
Moving money in and out through the method you choose.
Confirming your identity before a payout.
Crediting offers and following your wagering.
Replying to you in live chat or by e-mail and keeping a record of those replies.
Applying the play controls you have chosen.
Meeting the legal and accounting duties we carry.

7. Who Else Sees It

Personal information leaves us only when a task needs it, for example when a payment provider has to carry out your transaction, or when the law requires us to pass it on.

8. Keeping It Secure

Traffic between your device and our servers usually runs over SSL encryption. You can typically add two-factor authentication to your login. A private password and logging out on shared devices do the rest.

9. Cookies

Cookies and similar small files keep you logged in, remember your settings and let our pages work as designed. Your browser lets you manage them; switching some off can affect how our pages behave.

10. How Long It Is Kept

Information stays with us while your account is open and afterwards for the period that legal and accounting duties set.

11. Players Under 18

Our service is for adults only. We usually display an 18+ notice, and 18 is the age of majority under Australian state law. We do not set out to collect anything from younger people, and parental controls on family devices help keep them away from gambling.

12. Requests About Your Information

see the personal information we hold about you;
have an error or an outdated detail corrected;
have information removed that we are not obliged to keep;
limit our use of your details where the law allows it.

Keeping your profile up to date pays off: when your details match your documents, checks move faster.

13. Raising a Concern

Tell us first if you are unhappy with how we have dealt with your information, and explain what went wrong. You can also turn to the Office of the Australian Information Commissioner (OAIC), GPO Box 5288, Sydney NSW 2001, enquiries 1300 363 992.

14. Updates

Each new version of this policy carries a fresh date under its main heading.