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Who We Are and What You Get With Vegastars
What sort of place is Vegastars, and what changes once you open an account with us? We run an online casino with more than 2,500 games, including pokies from Pragmatic Play, Play'n GO, Hacksaw Gaming and NetEnt and a live casino with real dealers. Our team answers through live chat and by e-mail.
What Matters for Players in Australia
| Topic | How it looks with us |
|---|---|
| Currency | Choosing AUD at sign-up shows amounts as $20 or $2,000 |
| Age | We usually show an 18+ notice; 18 is the age of majority under Australian state law |
| Helpline | National Gambling Helpline, 1800 858 858 |
| Online counselling | Gambling Help Online |
| Personal data | Office of the Australian Information Commissioner (OAIC), enquiries 1300 363 992 |
| Support | Live chat and e-mail |
Our Welcome Package and Regular Rewards
Our welcome offer starts with the first deposit and, as a rule, continues over two more. Here is each element with the condition that comes with it.
| Element | What it gives | Condition attached |
|---|---|---|
| First deposit | 100% match up to $2,000 plus 50 free spins | Minimum deposit $20 |
| Second deposit | 150% up to $2,000 plus 50 free spins | Usually part of the same package |
| Third deposit | 200% up to $2,000 plus 25 free spins | Typically the last stage of the package |
| Package total | Up to $6,000 plus 125 free spins | Usually spread over three deposits |
| Free-spin games | Gates of Olympus 1000, then Sugar Rush 1000 | Typically stages one and two, then stage three |
| Wagering | 40x | Usually the multiplier on the welcome stages |
| Free-spin winnings | 40x | Typically wagered before they can be withdrawn |
| Time to clear | 5 days | Usually the window for the welcome wagering |
| Maximum bet | $25 per round | As a rule, applies while a bonus is active |
| Bonus code | Usually none needed | Typically claimed in the Promotions section |
| Cashback | Part of our ongoing rewards | As a rule, credited instantly |
Beyond the welcome stages, cashback runs alongside regular play. Our loyalty program typically rewards returning players, and higher levels usually come with a personal host. As a rule, we also run tournaments. A refer-a-friend program is typically part of the mix. A daily deposit bonus is usually on offer as well.
Keeping Your Account Safe
Connections between your device and our pages are usually protected by 256-bit SSL encryption. Two-factor authentication is typically available as an extra step at login, and switching it on means a stolen password alone is not enough to get into your account.
The rest sits with you: use a password you keep nowhere else, log out on shared devices and tell our live chat team straight away if anything in your account looks unfamiliar.
What We Do Not Promise
No game, bonus or strategy with us guarantees a win. Every spin and every hand can end in a loss, so we ask you to treat a deposit as the price of entertainment, never as a way to earn money or recover a loss.
Our pages are not financial advice and never a reason to deposit more than you planned. A bonus is an extra with conditions attached; it never removes the risk that comes with playing.
Payout speed depends on the method you choose and on whether your verification is complete, so we describe routes as they normally run, not as fixed times.
How We Handle Payments
Our cashier takes Visa and Mastercard, the Skrill and Neteller e-wallets and Apple Pay, plus Bitcoin, Ethereum and Litecoin for players who prefer crypto. Google Pay is usually available as well. PayID is typically an option for Australian players too. The minimum deposit is $20, and the same figure applies as the lowest withdrawal.
Withdrawals typically go back to the method you used to deposit. E-wallet payouts usually arrive within hours. By comparison, bank transfer typically takes longest. Across methods, payouts usually land within 1–3 days once your account is verified.
Large wins are typically paid in instalments. The monthly withdrawal limit is usually $50,000.
How Play Works With Us
Your account and balance
You open an account, choose AUD as your currency and deposit through the cashier. Your balance then shows amounts in Australian dollars.
Playing on your phone
Our games run in the phone browser, so you play on mobile without installing anything. Android and iOS are usually both supported.
Help from our team
Live chat and e-mail cover your account, the cashier and our offers. Support is usually provided in English.
How Our Identity Checks Work
When we check
A verified account is the condition for every payout with us. The check is, as a rule, triggered by your first cash-out request.
What we ask for
Expect to send an ID document and evidence of your address, as we usually request both. Evidence that your payment method is in your own name is typically part of it too.
How long it takes
Verification is usually finished within 24 hours.
The People Behind Our Pages
Our content team writes and updates everything we publish, and each person has a set role:
- Content editor: plans each page, writes the text and keeps the wording plain for Australian readers.
- Bonus and cashier editor: checks every figure on our offers, wagering, deposits and withdrawals before a page goes live.
- Responsible-gambling editor: reviews the tools section and the helplines so that support details stay correct.
- Language editor: reads each page for Australian spelling and the way dollar amounts are written.
- Support team: answers your questions through live chat and e-mail and passes on questions we should explain more clearly.